Forgotten your sign in details?
If you have forgotten your Password or Memorable Word but can recall your Username then you can request a temporary password or temporary memorable word.
If you have forgotten your username but have previously downloaded the Charles Stanley My Accounts App, you can sign in to the App using your biometric login and your username will be displayed under the Menu. If you do not have the App, you will need to select I've forgotten my username and enter your Charles Stanley Direct Investment Service account number to request a reminder be sent to you by first class post. If you do not have your account number to hand, please contact the Helpdesk.
Get in touch
Our award-winning Edinburgh based helpdesk is available between 7:30am and 5:00pm Monday to Friday.
Call us: 0131 550 1234
Email: [email protected]
Get the App
You can monitor your investments and trade on the go by downloading our App.