Help & Contact

Find the right person you need to speak with or get the help you need.

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Our contact information

Helpdesk contact information

For existing clients who are having issues with the secure client portal (Charles Stanley Direct or My Charles Stanley). Please contact your main contact for other enquiries, if you are unsure of their details, please call the head office.

Chat or secure message

Charles Stanley Direct My Charles Stanley

Telephone number

Open Mon-Fri, 7.30am-5pm

Charles Stanley Direct - 0131 550 1234
My Charles Stanley - 020 7149 6600

Email

Charles Stanley Direct - info@cs-d.co.uk
My Charles Stanley - helpdesk@charles-stanley.co.uk

Address

Freepost RTZT-HZLU-KZRA
Charles Stanley
Nova House
3 Ponton Street
Edinburgh
EH3 9QQ

Additional information

Providing high quality service to our clients

Client service

79%

are satisfied with the support they receive from the Online Investing client services team.

Respondents from our 2024 Private Client Survey.

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Help & contact

Help

Read our helpful guides and videos to help you make the most out of our services.

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Our policies

Complaints

We seek to maintain the highest standards of service, however we understand even in the best-run organisations things can go wrong.

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Help & Contact

Are you a Charles Stanley client?

Our contact information

Head office contact information

Telephone number

Address

Helpdesk contact information

Chat or secure message

Telephone number

Email

Address

Media / Press Enquiries

Point of contact

Email

Telephone number

Additional information

Client service

Help

Complaints

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