Helpdesk contact information
For existing clients who are having issues with the secure client portal (Charles Stanley Direct or My Charles Stanley). Please contact your main contact for other enquiries, if you are unsure of their details, please call the head office.
Chat or secure message
Sign in to your client portal and send a secure message or use the chat functionality to contact the helpdesk.
Charles Stanley Direct My Charles Stanley
Telephone number
Open Mon-Fri, 7.30am-5pm
Charles Stanley Direct - 0131 550 1234
My Charles Stanley - 020 7149 6600
Email
Charles Stanley Direct - [email protected]
My Charles Stanley - [email protected]
Address
Freepost RTZT-HZLU-KZRA
Charles Stanley
Nova House
3 Ponton Street
Edinburgh
EH3 9QQ