Above page content

    Site map  Cookie policy


Charles Stanley aims to maintain the highest standards of service but even in the best-run organisations things can go wrong. Sometimes these issues are simple mistakes or misunderstandings and, while not seeking to reduce your rights under our complaints management procedure, we suggest that you first discuss the problem with your investment manager, financial planner or usual Charles Stanley contact.
If we cannot resolve the matter to your satisfaction at this stage and you wish to complain, please contact:

The Complaints Manager
Charles Stanley & Co. Limited
55 Bishopsgate
email: [email protected]

or call our Complaints Manager on 020 7739 8200.  If you are worried about the cost of the call, please ask us to call you back.

A summary of our Complaints Management Procedure is available through the following links:



We are subject to the independent jurisdiction of the Financial Ombudsman Service. If you cannot settle your complaint with us, you may be entitled to refer your complaint to the Financial Ombudsman Service, which can be contacted on:

Tel: 0300 123 9 123 or 0800 023 4567

Web: www.financial-ombudsman.org.uk

You may also refer your complaint to another Alternative Dispute Resolution service or take civil action.


Get in touch

We're always happy to help

Charles Stanley & Co. Limited
55 Bishopsgate
London, EC2N 3AS

020 7739 8200