Charles Stanley & Co. Limited is the data controller of your personal data as defined in data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018.
This privacy notice applies to you if you are a past, prospective or current client, or an intermediary or client of an intermediary of Charles Stanley & Co. Limited (“you”, “your”). It sets out how and why your personal data will be collected and used, and how long it will be retained for.
We collect the following types of personal data about you:
We collect personal data from you in a number of ways:
From our website we collect information:
From our clients we collect information:
We collect and use your personal data to provide our services and to ensure we meet our regulatory requirements. Your data may also be used for marketing purposes, so that we can inform you about our products and services.
We may process your personal data, including your name, postal address, date of birth, telephone numbers and employment status, because:
We may use automated decision making in order to comply with our regulatory requirements in relation to Know Your Customer/Anti-Money Laundering checks or to evidence we are providing a suitable and appropriate service to you.
We may also process your personal information on a partially automated basis with the aim of evaluating certain characteristics of yours (profiling). We may use third party data services, such as Experian, who help us to segment and understand our clients by providing additional information so that we are able to gain a better understanding of what products and services you may be interested in and to offer you a more relevant and personalised service.
In addition to sharing your personal data with other members of the Raymond James group, we may also disclose your personal data:
We will not lend or sell your information to third parties.
Where a third party recipient is located outside the UK, we will ensure that the transfer of personal data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the Information Commissioner’s Office/European Commission (as appropriate) where the data protection authority does not believe that the third country has adequate data protection laws.
We will share personal data with law enforcement or other authorities if required by applicable law.
If you are not a client of ours, we will keep your information for a year after we last heard from you. If you ask us to remove you from our marketing list, we may keep your personal details on an “opted-out” list in order to ensure that we do not market to you again.
If you are or have been our client, we keep your information for 15 years after closure of your account. Where required by law or regulation, we keep documents relating to pension transfers indefinitely and recordings of conversations via the phone or video conferencing facility with you for 5 years after they took place.
If you agree, we may send you information about our products and services by email and those of other companies in our group which may be of interest to you. Where it is in our legitimate interests, we may send you information about our products and services by post. If you have consented to receive marketing, you may still opt out at a later date. We may also use your name and address to post to you invitations to events, or to introduce you to other Charles Stanley products or services which may reasonably be considered to be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at [email protected] or write to us using the information at the end of this notice.
You have certain rights in respect of the data we hold relating to you. Further details of these rights can also be found on the Information Commissioner's website.
In order to exercise these rights or if you have any concerns about our use of your personal information, please contact the Data Protection Officer using the information at the end of this notice. You can also contact the ICO in its capacity as our supervisory body.
We will endeavour to keep your information accurate, however, if at any time after giving us this information it becomes out of date, then we ask you to notify us directly and we shall remove or amend the information within a reasonable time frame and in accordance with legislative requirements.
We keep our privacy notice under regular review. This privacy notice was last updated in April 2023. We reserve the right to update this privacy notice at any time and we will advise you when we make any substantial update to it.
If you have any questions about our privacy notice or the information we hold about you, please contact us at
[email protected] or by post at the address below:
Data Protection Officer
Charles Stanley & Co. Ltd
55 Bishopsgate, London
To comply with the General Data Protection Regulation (2016/679) we have appointed a European representative. If you wish to contact them, their details are as follows:
Bird & Bird GDPR Representative Services Ireland
29 Earlsfort Terrace
Key contact: Vincent Rezzouk-Hammachi