As part of our values, we will treat you fairly and with integrity, helping you find additional support if you need it.
Our trained, experienced colleagues understand that everyone needs help from time to time. Below are some of the reasons you might need additional support when accessing financial services:
We will answer any questions you might have and, if you agree, will record how we can help you better. That way, every time you speak to someone at Charles Stanley, they can use your notes on file to quickly find you the right support.
Our financial services are designed with you in mind. Explore some of the ways we integrate accessibility into our business.
We can set up a trusted “Third Party” or someone with Power of Attorney with permission to access and operate your accounts on your behalf. Please get in contact with us and we can help you arrange this. You might find this helpful if:
In a world where automated financial services are becoming more popular, it’s important to be able to discuss your finances with a real-life expert, who listens to you and communicates in plain English. Our communications, whether physical or digital, have all been written by a human.
We understand how hard it can be making the right decisions about your personal finances. To help you gain more knowledge, we offer educational content in a range of formats to suit all levels of understanding. All recorded content comes with subtitles if you are hard of hearing.
Our websites are designed to meet global standards of accessibility. For example, we make sure text stands out sufficiently against the background to be read easily while the colours used take into consideration those with colour vision difficulties.
We aim to offer a free consultation to anyone who needs it with an expert that has relevant experience to suit your needs. We will listen to you and help you find the best service to suit your needs.