Important information

Complaints

We seek to maintain the highest standards of service, however we understand even in the best-run organisations things can go wrong.

Find your main point of contact

What should I do if I have a complaint?

Sometimes these issues are simple mistakes or misunderstandings and, while not seeking to reduce your rights under our complaints management procedure, we suggest that you first discuss the problem with your main contact.

Contact the Complaints team

If you do not believe we have been able resolve the matter to your satisfaction at this stage and you wish to complain, please get in touch with our complaints team.

  • [email protected]
  • 020 7739 8200
  • The Complaints Manager, Charles Stanley & Co. Limited, 55 Bishopsgate, London EC2N 3AS

Taking further action

We are subject to the independent jurisdiction of the Financial Ombudsman Service. If you cannot settle your complaint with us, you may be entitled to refer your complaint to the Financial Ombudsman Service. You may also refer your complaint to another Alternative Dispute Resolution service or take civil action.