Sometimes these issues are simple mistakes or misunderstandings and, while not seeking to reduce your rights under our complaints management procedure, we suggest that you first discuss the problem with your main contact.
If you do not believe we have been able resolve the matter to your satisfaction at this stage and you wish to complain, please get in touch with our complaints team.
We are subject to the independent jurisdiction of the Financial Ombudsman Service. If you cannot settle your complaint with us, you may be entitled to refer your complaint to the Financial Ombudsman Service. You may also refer your complaint to another Alternative Dispute Resolution service or take civil action.