We invest heavily in our administration functions and Information Technology systems and our 'back-office' consistently wins praise from clients for its attention to detail and swift handling of client queries.
We aim to maintain the highest standards, but even in the best-run organisations things sometimes go wrong. Often these issues are simple misunderstandings, but however trifling or serious they are, your broker should be able to resolve them for you. If this fails to satisfy you then please write to our Compliance Officer, at our Head Office. We are subject to the independent jurisdiction of the Financial Ombudsman Service and any complaint will be dealt with in accordance with its rules. A copy of our documented complaints procedure is available on request.
Discretionary and Advisory Managed clients have an Investment Manager who creates a specific investment strategy tailored for them. Every client's portfolio is regularly reviewed and we are proactive in the management of clients investments, based upon our views and those of our large and well respected research department based in London. Our research output is produced both by our Private Client research team, covering most FTSE 100 stocks and by Charles Stanley Securities, our specialist smaller cap division.
Below you will find a comparison table of our services. There are also some important pages for you to read regarding Custody of Your Investments and Security of Your Investments - both of these issues are extremely important for our clients and these sections set out how Charles Stanley holds and ensures the security of client assets and monies. We hope that they offer reassurance to clients looking to invest with Charles Stanley.
If you have any queries or are unsure of anything, please do get in touch with us. We would be delighted to help.
Use this table to compare the features that we offer within our services. This will help you to make an informed decision about the service that is likely to suit you best. For further information on the services that we offer please see Our Services and Business Terms.