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Cyber Security

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We are committed to protecting your information and assets from the threats posed by fraud, identity theft and other financial crime.  We have the sophisticated technical and operational safeguards that you would expect, however, the names of legitimate financial services firms are sometimes used by criminals to try to trick members of the public. 

If you are ever in doubt that a communication by Charles Stanley is genuine, please telephone us on (0131) 550 1234, or forward any email to [email protected].  We’ll be able to confirm quickly whether or not it was from us. 

  • 'My Charles Stanley' is the secure area of the main Charles Stanley website where you can view your account details. You must keep your 'My Charles Stanley' username and password secure. 

  •  Please avoid writing down username and passwords - as tempting as this may be! The password should be one you do not use on any other website and include a mix of random numbers, letters and other characters. If possible, you should change it regularly.

  • We will never ask you to disclose your username or password by email or telephone.

  • You will not be asked to pay in money into any bank account other than those published on the Charles Stanley website. If our bank details change, we will place a notice on our website.

  • If we send you an unsolicited letter or email, we will always quote one of your account numbers.  Checking that account number is genuinely one of yours will help prove that it came from us. You can see your account number(s) on your dashboard when logged into our website, or on any contract note.

 

We would like to stress that the chances of you being approached with any form of fraudulent communication using the Charles Stanley name are low but we hope that the above information will be useful if you are. 

We hope that you will report any suspect messages or communications to us.  If they have not originated here, we will share them with the authorities as part of their ongoing efforts against financial crime in the United Kingdom.

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