Quality of our Service

The Quality of our Service

We aim to maintain the highest standards, but even in the best-run organisations things sometimes go wrong. Often these issues are simple misunderstandings, but however trifling or serious they are, your broker should be able to resolve them for you. If this fails to satisfy you then please write to our Compliance Officer, at our Head Office. We are subject to the independent jurisdiction of the Financial Ombudsman Service and any complaint will be dealt with in accordance with its rules. A copy of our documented complaints procedure is available on request.

Compliance Officer
Charles Stanley & Co. Limited
25 Luke Street
London
EC2A 4AR

Email: complianceandrisk@charles-stanley.co.uk