We aim to maintain the highest standards, but even in the best-run organisations things sometimes go wrong. Often these issues are simple misunderstandings, but however trifling or serious they are, your broker should be able to resolve them for you. If this fails to satisfy you then please write to our Compliance Officer, at our Head Office. We are subject to the independent jurisdiction of the Financial Services Ombudsman and any complaint will be dealt with in accordance with the Rules. A copy of our documented complaints procedure for complainants is available on request.